It's also important to be realistic and not to expect 100 percent flawless hearing in every situation, especially right away. The key to success is forming an active partnership with your provider, reading all materials provided, and following directions. During follow-up visits, your hearing aid provider will answer any questions that may arise with use, make any technical adjustments or cleaning warranted, and generally help you adapt to and enjoy your hearing aids. Here is what to expect during these follow up visits.
Be prepared to answer the following in a questionnaire or interview:
- Your overall experiences using your hearing aids – what you like and don’t like, any expectations exceeded, met, or let down
- Your experiences using your hearing aids in different situations and environments – what’s working well and what could be better
- Your satisfaction with the service you’ve received from the hearing aid provider and staff – phone call returned, questions answered, appointments kept, and more
Your hearing aid provider will periodically assess how much benefit you are receiving from your hearing aids. Part of these outcome measures will be gathered through an interview or questionnaire, while the remainder will be evaluated by testing how you hear with and without the hearing aids in different environments, one quiet and the other louder.
Rehabilitation and counseling
Think of your hearing as a muscle that has atrophied. To build it back up, you should expect to perform regular hearing and communication exercises, particularly in the weeks immediately following receipt of your hearing aids. Some of these exercises may be done in the home via your computer.
You may also be referred to some sort of counseling, either individual or group, specifically for hearing aid wearers. Group sessions may be all-in-one scheduled classes where you will learn everything from rehabilitation exercises to how to clean your hearing aids, as well as receive emotional and psychological support while transitioning back into the hearing world.
After you receive your hearing aids, you should expect to visit your hearing care provider at least a few more times in the coming weeks to have your hearing aids adjusted until you are completely satisfied with the result. As time goes on, your hearing care professional will assess the type of follow up schedule that is right for you. During these, your hearing aid provider will clean and tune up your hearing aids, and help you with any specific issues.
A few words about warranties
Like most electronic gadgets, hearing aids come with manufacturer warranties. While these often differ depending on the manufacturer, these warranties typically cover the following:
- Repairs. These normally extend between one and four years from date of purchase. The exact repairs covered will likely cover breakage and component failures.
- Loss and damage. May also extend from one to four years and typically gives you one free replacement for loss or irreparable breakdown occurring during the warranty period. A deductible will likely apply.
- Extended warranty. Most warranties can be extended beyond what is initially offered (e.g., a two year warranty can be extended to four) for an additional fee. Most manufacturers don’t offer warranties beyond four years.
Some hearing aid providers may offer their own warranties in addition to the manufacturer’s warranty, but that is not too common. You may have other coverage options, such as an insurance rider, so contact your insurance provider to see if hearing aid maintenance is covered under your policy.
Schedule an appointment with a hearing care professional
If you haven't already done so, call 855-355-9064 or contact us online for assistance scheduling an appointment with a hearing care professional today.